Postage and Handling
Our $10.00 flat POSTAGE RATE applies to all product orders within Australia, regardless of the number of items ordered. All deliveries are by Australia Post parcel service, registered and trackable. Most orders are delivered within 2-5 working days; however this can vary in more remote areas. For Overseas orders, simply contact us with your product order and we will quote you on postage and handling costs, delivery times will be emailed to you before the actual order is sent.
Once your order is placed, we will charge your credit card if you are happy with the costs. We will refund the GST portion of the order for overseas shoppers when your order is sent.
N.B: * If any items ordered are not available for immediate delivery, we will contact you to discuss your options.
* Urgent Deliveries - Depending on where you are located, we can offer, for an additional cost an 'Express Post' delivery option. Simply phone us and we can give you a delivery time and cost over the phone.
Making a Return
Please make contact directly with us first if you need to return a product to us to see if we can resolve any issue first. All returns can be done so through Australia Post with the postage prepaid by the sender. Upon agreement to accept your return we require a copy of your receipt, goods must be in their original undamaged packaging in fully resalable condition in a pre-paid post pack, satchel or box suitable for mail or courier transport. Please address all returns to 4 Pasadena Court Alexandra Hills QLD 4161. Items must be returned within 7days of purchase in its original packaging with your receipt.
Refunds
Earmold Australia® will organize a refund on most products we offer within 7 days of date of purchase if on receipt the product is not damaged but does not match the product description, or is not fit for the purpose for which it was purchased. Some custom made to order products may be excluded from this refund return policy
Earmold Australia® will organize a refund on Online Store items within 7 days of date of purchase if upon receipt the product is damaged or does not match the product description, or is not fit for the purpose for which it was purchased. We can only process a refund into an Australia bank account or credit card.
We will refund by way of:
Direct deposit into your account
Refund to your credit card used
Provide cash refund only if original payment was made by cash.
The amount refunded will depend on the reason for the return.
If you have received a damaged/defective product or the wrong product, we will be happy to refund both the product and delivery costs
If the product has been use, damaged or not in a resalable condition by acts of misuse then a restocking fee may apply.
Postage is not covered under Australian consumer laws on returns or warranties and needs to be prepaid by the customer.
Please note - once earplugs have been in the ear they are not returnable for either refund or exchange.
Exchanges
Contact us directly firstly to determine how to complete an exchange, please write a detail note to including the name, variety and cost of the new product you require. If there is a difference in the price of the products involved in the exchange charges may apply.
